Privacy policy

Privacy Policy

Effective Date: June 25, 2025
Company: ZebraBitez
Website: https://business.zebrabitez.com


1. Introduction

At ZebraBitez, your privacy is important to us. We are committed to protecting the personal information you share with us and ensuring that your data is handled transparently, securely, and in compliance with applicable privacy laws in Pakistan.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile app, website, and services.


2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, location, address

  • Order Details: Items ordered, payment method, delivery instructions

  • Device & Technical Info: IP address, device ID, browser type, operating system

  • Usage Data: Interactions with the app/website, pages visited, app preferences

  • Location Data: To find nearby vendors and provide timely delivery (only if permitted by you)


3. How We Use Your Information

Your information is used solely to improve your experience with ZebraBitez and to deliver services effectively. We may use your data for:

  • Processing orders and enabling deliveries

  • Showing relevant vendors based on your location

  • Sending notifications about your order status

  • Informing you about promotions or special offers

  • Providing customer support and resolving issues

  • Improving our platform functionality and security


4. No Sale or Exchange of Your Data

ZebraBitez does NOT sell, rent, or exchange your personal information with any third party for commercial gain.

Your data is used only within our platform — primarily to improve your experience, enable order processing, and provide personalized offers or updates. We value your trust and uphold strict data privacy standards.


5. Data Sharing & Disclosure

We may only share your data in the following limited circumstances:

  • With our delivery partners to fulfill your orders

  • With verified vendors to process your requests

  • With government or legal authorities only when required by law

  • With trusted third-party services strictly for processing payments or analytics (under confidentiality agreements)


6. Data Storage & Security

We store your information securely using industry-standard encryption and access control protocols. Our servers are hosted in secure environments, and we take proactive measures to prevent unauthorized access, data breaches, or misuse.


7. Cookies & Tracking

We use cookies and similar tracking technologies to understand how users interact with our platform, enhance usability, and improve our service quality. You may control or disable cookies from your browser settings.


8. Your Rights

As a user, you have the right to:

  • Access your personal data

  • Correct or update any incorrect information

  • Request deletion of your account or data

  • Opt-out of promotional messages anytime

  • Withdraw location access from your device

To make any such requests, please contact us at [email protected]


9. Third-Party Links

Our platform may contain links to third-party websites (e.g., payment providers). We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.


10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The latest version will always be available on our website and app, with the effective date clearly mentioned.


11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to reach out:

📧 Email: [email protected]
📞 Phone: +92 315 8134721
📍 Office: Karachi, Pakistan